Insurance claim playbook: report immediately, secure scene, manifest reconciliation, METRC adjustment, OCM notification (if required), insurer documentation, customer notification. Note that fines are typically not covered.
Cover BCA-administered checks, OCM disqualification criteria (violent felonies, drug-distribution-with-minors, etc.), turnaround times, expungement implications. Calm, factual tone for hiring managers.
List the top 10 delivery violations: ID failure, manifest mismatch, after-hours delivery, vehicle incident, missing camera footage, incomplete manifest, expired driver training, etc. Cover fine ranges and remediation paths.
Audit prep playbook: 3-year manifest retention, driver logs, ID-scan logs, climate-control logs, video retention. What auditors typically focus on (random sample, anomalies, complaints). How to organize records.
Comprehensive OCM rule walkthrough: hours, ID requirements at door, vehicle requirements, manifest requirements, no-stop rule, delivery refusal authority, recordkeeping. Cite Chapter 342 + administrative rules. Operator-friendly tone.
Manifest generation flow: order → METRC package selection → manifest API call → printable + QR-code carry-copy → driver app sync → completion + reconciliation. Cover what to do on…
OCM rules on returns/refunds: generally no return of opened cannabis (chain-of-custody breaks), defective unopened product can be refunded with manifest reversal, recall refunds via store credit. Cover customer-service playbook.
Walk through packaging: discreet kraft outer (no cannabis branding), tamper-evident manifest pouch, insulated insert with phase-change packs for cold chain, ID-required label visible to driver. Cite OCM packaging requirements.
Cannabis-specific routing constraints: max-cargo weight by driver, no-mix between orders unless manifest combined, ID-verification stops add 5-7 min, climate-controlled cargo can’t exceed temperature window. Compare Onfleet, Routific, OptimoRoute, custom solutions.
Unit economics breakdown: average order value $80-120, driver cost $30/hour, 4-6 deliveries/hour at peak, drive-distance fees, route density. Compare urban (Twin Cities) vs. outstate. Where same-day breaks even.
Walk through the no-go zones: federal land (BWCA, Voyageurs NP, Chippewa NF), school buffer zones (1000 ft typically), college campuses receiving federal funds, federal buildings, military bases, some hotels. Plain…
Southeast MN coverage: Rochester, Winona, Red Wing, Owatonna. Note Mayo Clinic’s influence on the regional cannabis culture (cautious, medical-leaning). Cover medical-only vs. adult-use distinction.