Help

Real humans. Real help.

Something off about an order? Question about a product? Want LimeLine in your community? You’re in the right place. Every message lands in an inbox a real teammate reads — no chatbot triage that buries the issue, no call center, no script.

If we made a mistake, tell us — we’ll work it with you until it’s resolved. That’s the bar.

Read by humans
Real teammates triage every message. No bot routing into a black hole.

Same care for everyone
No discrimination on race, ethnicity, gender, identity, religion, age (over 21), ability, or anything else. Period.

Within OCM + our SOPs
We follow Minnesota cannabis regulations and our internal SOPs — and we always look for the path that helps you within those lines.

Tell us, we’ll make it right
If we missed the mark — wrong order, late delivery, anything — tell us. We work it with you until it’s actually resolved.

How can we help?

Tell us what's going on. A real teammate reads every message and follows up — no chatbot triage, no call-center routing.

What's this about? (check any that apply)
What happens next

After you hit send.

  1. 1

    A teammate reads it.
    Manually, in order. We don’t ignore the easy ones to “prioritize urgent” — we work them in the order they came in unless something is unsafe or a delivery is in flight.
  2. 2

    We respond.
    Order issues get a make-it-right path. Product or COA questions get a specific answer with the lab citation. Compliance questions go to our compliance lead. Community-event asks go to the founders directly — those matter to us.
  3. 3

    We follow up until it’s resolved.
    Not until a ticket is “closed” in some system — until you actually have what you needed. If we hit a wall (regulatory, supplier, vendor), we’ll tell you what’s blocking it and what we’re doing instead.
Need an answer right now?

For quick questions — “is this product back in stock?”, “do you deliver to my zip?”, “what’s the COA on batch 482-A?” — the chat in the bottom-right corner of any LimeLine page often resolves it before email even goes out. Lyra (our AI) is Ganjier-trained and grounded in our live catalog, lab data, and OCM compliance rules. She’ll hand you to a human the moment she can’t help.

Prefer email? hello@limeline.com · For wholesale, white-label, or manufacturing inquiries, the contact page routes you to the right team lead.